Resync Group – Shipping Information and Policy

At Resync Group, we ship products from our U.S. warehouses using USPS, UPS, FedEx, DHL, and other designated shipping carriers. We offer a range of shipping options for domestic and international orders. Please review the following shipping methods, estimated delivery times, processing guidelines, and shipping terms before placing your order.

1. Shipping Methods and Estimated Delivery Times

Ground Shipping (Free)

• Processing time: 3–5 business days.
• Estimated delivery: 3–5 business days after shipment, subject to carrier schedules and destination.

FedEx 2-Day Delivery

• Orders placed before 1:00 p.m. PST are generally processed for shipment the same or next business day.
• Estimated delivery: 2 business days after shipment.

FedEx Overnight – Morning Delivery

• Orders placed before 1:00 p.m. PST are generally processed for shipment the same or next business day.
• Estimated delivery: The following business morning after shipment, subject to carrier service availability.

FedEx Overnight – Afternoon Delivery

• Orders placed before 1:00 p.m. PST are generally processed for shipment the same or next business day.
• Estimated delivery: The following business day after shipment, subject to carrier service availability.

Saturday Delivery

• Orders placed by 1:00 p.m. PST on Friday may be shipped the same day, subject to processing and carrier availability.
• Saturday delivery depends on the carrier’s service coverage and applicable restrictions.

Shipping to Canada

• Estimated delivery: Approximately 3–5 business days where applicable.
• Typical transit time: 4–6 business days, depending on the destination, customs clearance, and carrier service.

International Shipping

• Estimated arrival: Approximately 3–5 business days where applicable.
• Typical transit time: 7–10 days, depending on the destination, customs clearance, and carrier service.

All delivery estimates are approximate and may vary depending on the destination, shipping method, customs procedures, and other factors beyond our control.

2. Order Cut-Off Time

Orders placed before 1:00 p.m. Pacific Standard Time (PST) on a business day are generally processed the same day. Orders placed after the cut-off time are generally processed on the next business day.

Same-day processing and shipment are not guaranteed. Processing times are separate from transit times, and the total delivery period includes both processing and shipping.

3. Processing Times, Weekends, and Holidays

Orders are not processed on weekends or major U.S. holidays.

Additional processing or transit time may be required for orders shipped to Alaska, Hawaii, Puerto Rico, Canada, and other international destinations.

Resync Group is not responsible for carrier delays, customs inspections, severe weather, transportation disruptions, or other circumstances beyond its reasonable control, subject to applicable law.

4. Free Ground Shipping and Returns

Eligible orders may qualify for free ground shipping.

For returns of non-defective products that originally qualified for free shipping, shipping charges or other applicable costs may be deducted from the refund where permitted by the applicable return policy and law.

Customers should review the applicable return policy before initiating a return. Return eligibility, refund amounts, and responsibility for return shipping costs are subject to the terms of the applicable sale and mandatory legal requirements.

5. Shipping Terms and Transfer of Risk

All domestic and international shipments are subject to the shipping risk terms outlined in this section.

Once an order has been handed over to the designated shipping carrier, including USPS, UPS, FedEx, DHL, or any other carrier selected for delivery, Resync Group intends for the risk of loss or damage during transit to transfer to the buyer, to the extent permitted by applicable law and the agreed terms of sale.

To the extent legally permitted, Resync Group shall not be responsible for packages that are lost, stolen, damaged, delayed, or misdelivered by the carrier after the carrier has taken possession of the shipment. 

The buyer is responsible for contacting the shipping carrier and pursuing any available claim for loss or damage occurring after the transfer of risk. Upon request, Resync Group may provide available shipping documentation and reasonable assistance in connection with a carrier claim.

These terms apply to all domestic and international shipments, regardless of the shipping method selected, including free ground shipping, expedited shipping, overnight delivery, and international shipping.

6. Shipping Delays and Delivery Estimates

Resync Group makes reasonable efforts to process orders promptly and provide accurate delivery estimates. However, delivery dates are estimates and are not guaranteed unless expressly agreed to in writing.

Delays may occur due to carrier disruptions, weather conditions, customs inspections, public holidays, incomplete shipping information, or other circumstances beyond our reasonable control.

Resync Group is not responsible for delays caused by shipping carriers or customs authorities to the extent permitted by applicable law.

7. Order Confirmations, Availability, and Cancellation

Order confirmations, quotations, and estimated shipping dates do not guarantee product availability or shipment.

Resync Group reserves the right to cancel an order where permitted by applicable law, including circumstances involving product unavailability, pricing or listing errors, suspected fraudulent activity, or other legitimate business reasons.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with the applicable sales terms and legal requirements.

8. Customer Shipping Information

Customers are responsible for providing complete and accurate shipping addresses and contact information when placing an order.

Additional charges, delivery delays, or return-to-sender situations resulting from incorrect or incomplete shipping information may be handled in accordance with the applicable sales and shipping terms and applicable law.

9. Policy Updates

Resync Group reserves the right to update or revise this shipping policy as necessary, subject to applicable law and any contractual terms already agreed upon with the customer.

The shipping policy applicable to an order will be determined in accordance with the terms presented and agreed to at the time of purchase and any applicable legal requirements.

Resync Group – Shipping Information and Policy